Roland Berger’s Richard Stolz champions stellar traveller experience, human touch key to stay ahead
The publish Roland Berger’s Richard Stolz champions stellar traveller expertise, human contact key to remain forward appeared first on TD (Journey Day by day Media) Journey Day by day Media.
He explores the market shifts, traveller tendencies, and the way forward for tourism within the Center East.
Because the Center East continues to emerge as a worldwide journey hub, the area’s tourism sector is navigating speedy adjustments in traveller expectations, supply market dynamics, and competitors. For companies on this trade, staying related requires not solely operational excellence but additionally strategic foresight and flexibility.
Richard Stolz, Accomplice for Tourism, Journey, & Leisure at Roland Berger, gives his invaluable insights, drawn from his greater than 14 years of strategic consulting expertise. He has labored throughout a various vary of industries, together with tourism, journey, transport, airways & aviation, leisure, hospitality, leisure, schooling, and healthcare, serving to companies develop.
Based mostly in Dubai, Stolz’s purposeful expertise spans company technique, enterprise improvement, progress, market entry, market evaluation, challenge administration, enterprise transformation, and organisational effectiveness. He additionally usually shares his trade views by authored columns, media commentary, and interviews, contributing to main publications and shaping conversations round world tourism and associated industries.
Navigating the Center East’s tourism market shifts
In an interview with Stolz, he shared his views on the evolving dynamics of the Center East’s journey and tourism trade and what companies should give attention to to remain aggressive within the area.
When requested how the journey trade within the Center East is evolving, Stolz famous a continuing improve in customer numbers, particularly in main hubs corresponding to Dubai and Abu Dhabi. He highlighted the rising significance of supply market quantity, together with the CIS, the Indian Subcontinent, and Mainland China.
“All key gamers within the tourism and journey worth chain are wanted to offer a stellar traveller expertise,” Stolz stated. This contains airports, airways, floor transport, resorts, and DMCs, amongst others.
On the subject of adapting to shifting supply markets and evolving traveller expectations, Stolz emphasised the necessity for companies to tailor their choices, corresponding to meals and beverage choices, multilingual signage, and guaranteeing the supply of tour guides fluent in languages like Mandarin. Moreover, DMCs ought to take into account providing packaged excursions immediately ‘on the doorstep’ in key supply markets.
Addressing the continuing expertise problem within the area’s tourism and hospitality sector, Stolz harassed that with a view to entice, develop, and retain expert expertise in a aggressive hospitality and tourism labour market, firms should present an excellent work-life stability. “Supply enticing expertise improvement and coaching schemes,” he added. He additionally urged strengthening collaborations with main tourism and hospitality faculties globally and within the Center East to make sure entry to the perfect and motivated professionals.
While innovation continues to redefine the trade, Stolz believes that agility have to be matched with a give attention to folks and preserving the human contact in an organisation. “The aspect of constructing actual and motivated groups remains to be key,” he famous.
Seeking to the long run, Stolz expects a number of tendencies to form the area’s tourism panorama. He pointed to longer common lengths of keep, with locations corresponding to Dubai and Abu Dhabi being more and more seen as viable choices for long-term dwelling relatively than simply for holidays. He additionally highlighted the rising variety of rising locations throughout Saudi Arabia, that are set to reinforce the GCC’s general tourism providing.
Recognising excellence in tourism
As a decide for the TDM Journey Commerce Excellence Awards 2025 – Center East, Stolz can be putting sturdy emphasis on recognising entities that constantly ship best-in-class traveller experiences and those that set the benchmark for excellence and proceed to lift trade requirements.
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