Thai Airways opens centre for flood-affected passengers – Travel Daily Media

Thai Airways Worldwide Public Firm Restricted (THAI) is ready to open a Buyer Care Centre on 16 October 2026 to help passengers affected by the extreme flooding that occurred between 26 and 30 September 2026. The floods disrupted THAI’s operations, leading to flight delays, cancellations, and baggage backlogs. The centre, positioned at Constructing 3, First Ground, THAI Headquarters on Vibhavadi Rangsit Highway, Bangkok, will initially function from 13:00 to 16:00 on its opening day and from 17 October onwards, it is going to be open each day from 8:30 to 16:00, together with weekends.

Passengers searching for compensation for flight disruptions are suggested to convey identification paperwork, resembling a nationwide ID card or passport, together with their E-ticket quantity or boarding cross, baggage tag quantity, and any supporting paperwork for bills incurred as a result of delays or cancellations. Moreover, THAI presents an internet submission possibility for compensation claims through their web site.

THAI has expressed its honest apologies for the inconvenience induced and appreciates the understanding and continued belief of its passengers. The airline emphasises its dedication to addressing the wants of these affected and guaranteeing the safety of passengers’ rights.

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