The Cathay Group takes home 15 HKACE awards
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The Cathay Group was honoured with a complete of 15 awards on the annual Buyer Service Excellence Awards hosted by the Hong Kong Affiliation for Buyer Service Excellence (HKACE) on 27 Might, together with the celebrated Grand Award for the third consecutive yr.
These recognitions spotlight Cathay’s signature customer-centric method, underscoring its unwavering dedication to delivering distinctive service because it strives to develop into one of many world’s best service manufacturers.
Representing the Cathay Group on the awards ceremony was Cathay Chief Operations and Service Supply Officer Alex McGowan, together with different senior administration members who celebrated the achievements of Cathay workers.
Alex McGowan stated: “We’re deeply honoured to obtain a number of awards this yr, particularly the Grand Award for the third yr working, reflecting our dedication to placing our prospects on the centre of the whole lot we do. These awards recognise the unimaginable efforts of our folks throughout Cathay, particularly our service supply groups who present the skilled, heat and heartfelt service that defines the Cathay service. The recognitions we have now acquired will inspire us to proceed to go above and past as we attempt to develop into one of many world’s best service manufacturers.”
Collectively, the Cathay Group received 4 Gold awards, three Bronzes, 5 Deserves and two High 10 Younger Stars of the 12 months awards. These have been throughout quite a lot of classes, together with Area and Particular Service, Inside Help Service, FrontliService, Counter Service, Contact Centre Service, Folks Growth, Progressive Service, and High 10 Younger Stars of the 12 months:
|
Kind of Awards |
Classes |
Award |
Division |
|
Grand Award |
|||
|
Crew award |
Area & Particular Service |
Gold |
Cathay – Airport Companies Division |
|
Inside Help Service |
Gold |
Cathay – Airport Companies Division |
|
|
Frontline Service |
Gold |
Cathay – Inflight Companies Division |
|
|
Contact Centre Service |
Bronze |
Cathay – Buyer Care Division |
|
|
Counter Service |
Benefit |
Hong Kong Airport Companies Restricted (HAS) – Baggage Service |
|
|
Particular person Award |
Frontline Service |
Gold |
Cathay – Inflight Companies Division |
|
Counter Service |
Bronze |
Hong Kong Airport Companies Restricted (HAS) |
|
|
Counter Service |
Benefit |
Cathay – Airport Companies Division |
|
|
Area & Particular Service |
Benefit |
Cathay – Airport Companies Division |
|
|
Contact Centre Service |
Benefit |
Cathay – Buyer Care Division |
|
|
High 10 Younger Stars of the 12 months |
High 10 |
Cathay – Inflight Companies Division |
|
|
High 10 Younger Stars of the 12 months |
High 10 |
Cathay – Airport Companies Division |
|
|
Programme Award |
Folks Growth |
Bronze |
Cathay – Cathay Academy |
|
Progressive Service (Non-digital or technological) Award |
Benefit |
Cathay – Airport Companies Division |
The Buyer Service Excellence Awards ceremony is hosted yearly by the HKACE to rejoice customer support workers and honour excellent performers, with the goal of selling high quality customer support tradition in Hong Kong.
The publish The Cathay Group takes house 15 HKACE awards appeared first on Journey Every day Media.